Terms | Velora AI

Terms of Use

Last updated: 24th September, 2024

Welcome to Velora AI Technologies ((hereafter referred to as "Company", "we", "our", "us" or "Velora AI").

We are truly excited to have you onboard. Thank you for choosing us.

Below, we have listed important legal terms that apply to anyone who visits our website or uses our services. These terms are necessary in order to protect both you and us and to make our services possible and more enjoyable for everyone.

We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. If you have suggestions on how we can improve them, you are welcome to contact us by emailing at support@velora.ai

Introduction

Velora AI Terms of Use ("Terms", "Terms of Use", "Terms of Service", "Terms and Conditions") govern your use of our assets i.e. our website, products or services located at https://velora.ai and operated by us.

Our Privacy Policy also governs your use of our service and explains how we collect, safeguard and disclose information that results from your use of our services. You may access it from our Privacy Policy page.

Your agreement with us includes these 'Terms of Use' and our 'Privacy Policy' (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please contact us so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use our service.

Thank you for being responsible.

Communications

By creating an account on our service, you agree to subscribe to newsletters, marketing or promotional materials and any other information we may send. However, you may opt out of receiving any or all of these communications from us by following the unsubscribe link or by contacting us at support@velora.ai

Purchases

Our company provides multiple products/ services ("Services") as mentioned on its website https://velora.ai. If you wish to purchase any service ("Purchase"), you may be asked to provide certain information relevant to your purchase, including by not limited to your credit card information, PayPal, your billing address and your shipping address.

By purchasing our services, you represent and warrant that: (i) you have the legal right to use any of the credit card(s) or other payment method(s) in connection with your Purchase; and that (ii) the information you provide is true, complete and correct.

We may employ the use of third party services for the purpose of facilitating payments and completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction or malicious intent is suspected.

Free Trial

Velora AI, may at its sole discretion, offer free trial credits to select customers ("Free Trial").

You may be required to enter your billing information in order to sign up for Free Trial.

If you do enter your billing information when signing up for Free Trial, you will not be charged by Velora AI, until your Free Trial credits are consumed or expired, whichever happens earlier. Once the Free Trial credits are consumed or expired, unless you cancelled your Subscription, you will be automatically charged the applicable billing amount you have selected on your active plan.

At any time and without notice, Velora AI reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.

Price changes

Velora AI, at its sole discretion and at any time, may modify pricing for its Services. Any price change will become effective at the next billing cycle.

Your continued use of Service after price change comes into effect constitutes your agreement to pay the modified service amount.

Refunds

Except when required by law, payments done for Velora AI service are non-refundable.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through our Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.

Velora AI has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of Velora AI and used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Use of data and Artificial Intelligence feature(s)

Our Service enables multiple tools, features or functionalities made available to you via the Velora AI platform, that utilize capabilities like Artificial Intelligence ("AI"), Machine Learning models and Generative AI ("GenAI", "large language models", "LLM"), including but not limited to, tools for extraction of information from existing content, generating short-form or long-form content and translation of existing and newly generated content.

Your access to or use of Velora AI does not grant Velora AI, any right or license to use or share your Customer Data in a manner that is inconsistent with the Agreement unless otherwise agreed to by you.

You are solely responsible for the creation, development, content, operation, maintenance, use, and dissemination of your Customer Data. For the purposes of this Agreement, both input data that you upload manually or fetch via integrations, as well as the output data that you generate using the Service are considered as customer data. You are solely responsible for ensuring that your Input, access to and use of Service, and Output will not (i) violate any applicable law or regulation; (ii) violate these Service Terms, the Agreement, or any content and use policies we may implement from time to time; or (iii) infringe upon, violate, or misappropriate any of Velora AI rights or the rights of any third party. You acknowledge that due to the nature of this Service and artificial intelligence more generally, Output may not be unique and Velora AI may generate the same or similar output as compared to other third parties. You will not provide Input or attempt to generate Output through Velora AI that consists of any sensitive or regulated information, including (i) Protected Health Information as defined by HIPAA or similar statutes, or health, genetic, biometric record or data in general; (ii) government-issued identification numbers of any kind; or (iii) personal financial or bank account information.

You may not use Service or any Output (i) to develop data sets, foundation models, or other large scale models that may compete with Velora AI; (ii) to mislead any person or imply that Output generated using Service is unique or solely human generated; (iii) to generate spam or misleading content; (iv) in a manner that violates any law, regulation, technical documentation, usage guidelines, policies, or other terms, whether made available or communicated to you by Velora AI or any other third party; (v) to modify or create derivative works of Velora AI; (vi) to reverse assemble, reverse compile, decompile, translate, engage in model extraction or stealing attacks, or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of Velora AI (except to the extent such restrictions are contrary to applicable law); (vii) to extract data from Service other than as permitted through the API; or (viii) to buy, sell, or transfer API keys from, to, or with a third party without Velora AI prior written consent. Additionally, your use of our Service is subject to fair usage restrictions that we may determine in our sole discretion. You acknowledge and agree that if you exceed what we determine to be fair usage: (i) you may be required to purchase additional usage rights to continue accessing and using the Service; and (ii) Velora AI may disable or degrade the performance of the Service.

If you choose to use the Service, you may not use features of the Service in a manner that violates any OpenAI Policy, including but not limited to their Content Policy, Sharing and Publication Policy , and Community Guidelines.

Prohibited uses

You may use Service only for lawful purposes and in accordance with our Terms. You agree not to use the Service:

a) In any way that violates any applicable national or international law or regulation.

b) For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

c) To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

d) To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

e) In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

f) To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to:

a) Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

b) Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

c) Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

d) Use any device, software, or routine that interferes with the proper working of Service.

e) Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

f) Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

g) Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

h) Take any action that may damage or falsify Company rating.

i) Otherwise attempt to interfere with the proper working of Service.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service, including but not limited to:

Google Analytics:

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalize the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

PostHog:

PostHog is provided by PostHog, Inc.

You can prevent PostHog from using your information for analytics purposes by opting-out. To opt-out of PostHog, please visit this page: https://posthog.com/privacy

For more information on what type of information PostHog collects, please visit the Terms of Use page of PostHog: https://posthog.com/terms

No use by minors

Service is intended only for access and use by individuals who are of such minimum age that entitles them to enter into legally binding contracts under the laws of their jurisdiction and those of the company jurisdiction, and in any case at least eighteen (18) years old and by non-individual entities and organizations who are entitled to enter into legally binding contracts in their jurisdiction.

By accessing or using any of Company’s Services, you warrant and represent that you are eligible and entitled to enter into legally binding contracts under the laws of your jurisdiction and those of the company jurisdiction and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms.

If you are not eligible and entitled to enter into legally binding contracts under the laws of your jurisdiction and those of the company jurisdiction, you are prohibited from both the access and usage of Service.

Accounts

When you create an account with us, you guarantee that you are eligible and entitled to enter into legally binding contracts under the laws of your jurisdiction and those of the company jurisdiction, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Intellectual Property (IP)

The Service and products offered by the Company and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Velora AI and its licensors.

All intellectual property and rights in the services are sole and absolute property of the Company and is protected by copyright, trademark, and other laws of the company jurisdiction. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Velora AI.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support@velora.ai, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “Procedure for Copyright Infringement Claims”.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

Procedure for Copyright Infringement Claims

You may submit a notification by providing our Copyright Agent with the following information in writing:

a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;

b) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

c) identification of the URL or other specific location on Service where the material that you claim is infringing is located;

d) your address, telephone number, and email address;

e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at support@velora.ai

Feedback

You may provide us, either directly at support@velora.ai or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”).

You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback.

In the event, where transfer of ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

Links to other websites

Our Service may contain links to third party web sites or services that are not owned or controlled by Velora AI.

Velora AI has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

YOU ACKNOWLEDGE AND AGREE THAT VELORA AI SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF USE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.

Disclaimer of Warranties

THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

IN ADDITION, VELORA AI DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ARTIFICIAL INTELLIGENCE ("AI") FEATURES OF THE SERVICE OR THE ACCURACY OF ANY OTHER INFORMATION OBTAINED THROUGH THE SERVICE. YOU UNDERSTAND AND AGREE THAT ANY CONTENT OR OUTPUT OBTAINED USING THE SERVICE IS PROVIDED "AS-IS" AND AT YOUR SOLE RISK. YOU SHOULD NOT USE OR RELY ON THE OUTPUT OF VELORA AI WITHOUT INDEPENDENTLY DETERMINING THE ACCURACY OF THE OUTPUT, AS ANY OUTPUT MAY CONTAIN MATERIAL INACCURACIES OR UNVERIFIED INFORMATION DUE TO THE NATURE OF ARTIFICIAL INTELLIGENCE AND/OR MACHINE LEARNING AND/OR GENERATIVE AI IMPLEMENTATIONS AND/OR CHANGES TO THE DATA MODEL AND/OR THE UNDERLYING DATA BEFORE/ AFTER THE OUTPUT IS GENERATED. NO INFORMATION, ADVICE, OR OTHER CONTENT, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM OR THROUGH USE OF THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY SET FORTH HEREIN, AND VELORA AI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN NO EVENT WILL VELORA AI TOTAL LIABILITY TO YOU FOR ANY DAMAGES, LOSSES OR CAUSES OR ACTIONS, IN AGGREGATE, ARISING FROM OR RELATING TO VELORA AI, YOUR USE OF VELORA AI, OR THE VELORA AI OUTPUT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00). VELORA AI DOES NOT MAKE ANY WARRANTY REGARDING THE AVAILABILITY OR UPTIME OF THE SERVICE AND MAY DISCONTINUE OR MODIFY THE SERVICE OR THESE TERMS AT ANY TIME AT ITS SOLE DISCRETION.

Limitation of liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, IN RELATION TO WHICH SUCH LIABILITY ARISES, DURING PAYMENT CYCLE/ RENEWAL IMMEDIATELY PRECEDING THE DATE ON WHICH SUCH LIABILIY ARISES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN ALL CASES, THE COMPANY’S TOTAL AND AGGREAGTE LIABILITY SHALL NOT EXCEED THE DIRECT, ACTUAL AND IDENTIFIED DAMAGES SUFFERED BY YOU.

Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Company jurisdiction without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Changes to Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments to Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Waiver and Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

Contact us

Please send your feedback, comments, requests for technical support at support@velora.ai